HMCTS reform programme

2017 - 2018
@Play Consulting LTD

The programme

HMCTS is currently undergoing a £1 billion reform programme, which aims to bring new technology and modern ways of working to the UK justice system.

Julien worked closely with the PwC customer & digital team to develop; change hypothesis, customer journeys, personas and (both physical and digital) prototypes.

Results

OFFICIAL SENSITIVE